Check FoxFolio Cloud service status

Before you start

• A web browser; no sign-in is needed for the status page

Applies to: Cloud Hosting, WordPress Cloud, Managed WordPress, Basic Email, Managed Cloud Servers.

Steps

1. Open the status page

   Go to the service status page (opens in a new tab). It lists current incidents and planned maintenance for the hosting infrastructure. The link is also in the footer of every FoxFolio Cloud page.

2. Match the incident to your service

   Read the affected areas, such as web hosting, email or a region. An incident in another area is unlikely to explain your problem.

3. Check your account for notices

   When signed in to your account (opens in a new tab), look for network notices in the support menu or on the home page.

4. If an incident is listed, wait for updates

   Follow the status page for progress. There is no need to open a ticket for a listed incident unless your service is still down after it is marked resolved.

5. If nothing is listed, troubleshoot your service

   Work through Fix a website that is not loading or Fix email that is not sending or receiving, then open a ticket.

Troubleshooting and common mistakes

The incident is marked resolved but your site is still down.

Clear your browser cache and test again. If it still fails, open a ticket mentioning the incident.

The status page does not load.

Try another network, such as mobile data. If both the status page and your site fail from every network, open a ticket or use the contact form.

Related guides

• Fix a website that is not loadingCheck in this order: the service status page, your service’s status in your account, the domain’s DNS, then the error logs in the control panel. Most outages that affect one site are caused by a PHP or plugin error, an expired domain, an unpaid service or a DNS change. The error message and the log usually point to the cause.
• What to include in a support ticketOpen tickets while signed in to your FoxFolio Cloud account so the request is linked to your service. Include the service or domain, what you were trying to do, the exact error message, when it started, what changed and what you already tried. Never include passwords, card numbers, authorization codes or two-step codes.
• Fix email that is not sending or receivingFirst test in webmail. If webmail works, the problem is in your mail app: use imap.stackmail.com port 993 and smtp.stackmail.com port 465 or 587 with your full email address as the username. If webmail also fails, check that the mailbox is not full, that the domain’s MX record points to mx.stackmail.com, and that sending limits have not been reached.