FoxFolio Cloud support

Find the answer. Fix the issue. Get back to work.

Search the public FoxFolio Cloud guides, check service status, or contact us when the answer needs context. Signed-in customers can open support tickets linked to their services.

How can we help?Answers, status and people

Guides Status Human help

Self-service

FoxFolio Cloud guides

85 step-by-step guides for hosting, WordPress, domains, email, SSL, backups, billing and servers. No sign-in needed.

Search the guides Your account

Service status

Check active incidents and planned maintenance for the infrastructure behind FoxFolio Cloud.

View live service status (opens in a new tab)

Guide centre

Find a step-by-step answer.

Each guide starts with a short answer, lists what you need, and explains what to do if something does not work. Signed-in hosting customers can also browse the control-panel support database (sign-in required).

Getting started and your accountCreate and secure your account, sign in, and find each control panel.Website hostingChoose a plan, open the control panel, and manage files, databases and PHP.WordPressInstall, manage, stage and troubleshoot WordPress sites.Domains and DNSRegister, transfer and connect domains, and manage DNS records.EmailSet up mailboxes, mail apps, forwarding and email authentication.SSL and securityHTTPS certificates, malware scanning and account security.Backups and recoveryCreate and restore backups, and understand Premium Website Backups.MigrationsMove an existing website, database or mailbox to FoxFolio Cloud.Billing and checkoutPrices, currency, tax, terms, invoices, renewals and cancellations.VPS and cloud serversChoose between managed cloud servers, unmanaged VPS and standard hosting.TroubleshootingFix common website, DNS, SSL, email and sign-in problems.

An outdoor-shop owner receiving technical guidance through a video call — **A clear answer from a real person**Context · guidance · next steps

Help for the work behind the site

Technical answers should lead to a clear next step.

Whether you are preparing a launch, running a store or keeping an organization online, support starts with what you were trying to accomplish—not a wall of server terminology.

Contact support

Common questions

Hosting answers in plain language.

These answers cover the service itself. Step-by-step instructions are in the FoxFolio Cloud guides.

What makes this cloud hosting different?+

The platform can allocate resources across a high-availability cloud when demand changes. Your site is not confined to the fixed capacity of one traditional shared server.

Can you move my existing website?+

Yes. Migration tools support websites, databases and email. We confirm the migration path and verify the copied site before DNS changes.

Will I have a control panel?+

Yes. Customers receive a FoxFolio-branded portal for the services and website tools assigned to their account.

What about backups and SSL?+

Eligible hosting plans include free SSL plus on-demand files-and-database backup and restore tools. Recurring off-site backup retention is not included at launch.

Can I register a domain through FoxFolio Cloud?+

Yes. You can register or transfer .com, .ca, .net, .org and .io domains through your FoxFolio Cloud account, or keep a domain registered elsewhere and connect it to your hosting.

Support for active websites

Keep the business moving while we work through the issue.

Good support connects the technical problem to the people, orders, programs or customers waiting on the other side of the screen.

Tell us what changed

A support specialist helping a small-business owner solve a website question — **Help that understands what is at stake**Businesses · organizations · growing teams

Need a person?

Tell us what you are planning.

This public form is for pre-sales, migrations and general questions. Existing customers should sign in before opening a support ticket so the request is linked to the right account and service.