Cancel a service

Before you start

• Access to your FoxFolio Cloud account
• Copies of any files, databases or email you want to keep

Applies to: All FoxFolio Cloud services.

Steps

1. Save what you want to keep

   Download backups of your website files and databases, and export any email you need. See Create an on-demand backup.

2. Open the service

   Sign in to your account (opens in a new tab), open Services → My Services, and select the service.

3. Request cancellation

   Choose Request Cancellation, give a short reason, and choose when you want it to end if the form offers a choice. Submit the request.

4. Check any linked domain

   Cancelling hosting does not cancel a domain. If you do not want the domain to renew, turn off its automatic renewal separately, or keep it and point it elsewhere.

5. Wait for confirmation

   The cancellation takes effect when FoxFolio Cloud confirms it. FoxFolio Cloud aims to confirm within one business day.

Troubleshooting and common mistakes

There is no Request Cancellation option.

Open a signed-in support ticket asking to cancel, naming the service and its domain. That is equally valid under the Terms.

You cancelled by mistake.

Contact support straight away. Under the Terms, data is retained for 30 days after a service ends so it can be restored if you change your mind.

You expected a refund of the unused months.

Cancelling part-way through a paid term does not refund the unused part unless the 30-day money-back guarantee or the law gives you a refund right. See Refunds and the 30-day money-back guarantee.

Related guides

• Refunds and the 30-day money-back guaranteeIf a FoxFolio Cloud hosting service is not right for you, tell FoxFolio Cloud within 30 days of the date the set-up was confirmed and you are refunded what you paid for that service, one refund per customer. The guarantee covers hosting only. Domain registrations, renewals and transfers, and third-party products such as commercial SSL certificates and paid licences, are not refundable under it.
• How renewals and renewal notices workFoxFolio Cloud services renew automatically for the same length of term at the then-current standard rate unless you cancel first. Before each automatic renewal, a notice is sent to your registered email address with the date, term and amount: at least 30 days before for terms of one year or longer, and at least 14 days before for monthly terms. Domains renew on the same notice basis.
• Create an on-demand backup of your websiteOpen Backup/Restore in your control panel, tick Files and Databases, and choose Create Backup. When it finishes, download the ZIP straight away: completed backups stay available in the control panel for 12 hours only. Keep the file somewhere safe outside FoxFolio Cloud, because this included tool makes a copy when you ask and does not keep a recurring off-site history.
• Domain renewals, expiry and grace periodsDomains registered or transferred through FoxFolio Cloud renew automatically each year unless you turn auto-renewal off or cancel, on the same notice basis as hosting in the Terms. The renewal is charged in CAD with HST and is not refundable. If a domain expires, the website and email stop; it can usually be renewed during a grace period, and later only with an extra redemption fee, before it is released.