FoxFolio Cloud guides
Billing and checkout
Understand USD display prices and CAD invoices, HST, billing terms, first-year promotional pricing, invoices, payment methods, renewals, cancellation and refunds.
Search within billing and checkout10 guides
- Why prices show USD and checkout charges CADFoxFolio Cloud shows selected prices in US dollars for comparison, with a Canadian-dollar conversion beneath. Checkout, invoices and renewals are charged in Canadian dollars. The final CAD amount shown at checkout, before you pay, is the amount you agree to; the conversion can change for future orders as exchange rates move. Prices exclude tax.Last updated
- How sales tax (HST) is chargedFoxFolio Cloud prices exclude sales tax. Tax is calculated and shown separately at checkout before you pay, and it appears on your invoice. Every order is currently charged Ontario’s 13% HST rate. FoxFolio Cloud’s tax registration number is shown in the Terms of service.Last updated
- Billing terms and first-year promotional pricingHosting can be bought monthly or for one, two or three years, and the full term is paid at purchase. Two- and three-year terms include a promotional rate for the first year only: the amount due today combines that discounted first year with each remaining year at the standard annual rate, so nothing more is charged after year one. Renewals use the then-current standard rate.Last updated
- Pay invoices and manage payment methodsYour invoices are in your FoxFolio Cloud account under Billing → My Invoices, where you can view, download and pay them in Canadian dollars. Saved cards are managed under Payment Methods; the default method is the one charged automatically for renewals. To pay an unpaid invoice with a different card, open the invoice and pay it manually.Last updated
- Use a promotion codeEnter a promotion code in the FoxFolio Cloud cart before you check out, and the discount appears in the order summary. You do not need a code for the two- and three-year hosting promotion: the links in the FoxFolio checkout apply it automatically. Each code has its own conditions, such as which product, billing term or dates it covers.Last updated
- How renewals and renewal notices workFoxFolio Cloud services renew automatically for the same length of term at the then-current standard rate unless you cancel first. Before each automatic renewal, a notice is sent to your registered email address with the date, term and amount: at least 30 days before for terms of one year or longer, and at least 14 days before for monthly terms. Domains renew on the same notice basis.Last updated
- Cancel a serviceYou can cancel a FoxFolio Cloud service at any time by selecting Request Cancellation on the service in your account, or by contacting support. Cancellation takes effect when FoxFolio Cloud confirms it, which it aims to do within one business day. Cancelling stops the service renewing; it does not refund unused time already paid for unless the money-back guarantee or the law applies.Last updated
- Refunds and the 30-day money-back guaranteeIf a FoxFolio Cloud hosting service is not right for you, tell FoxFolio Cloud within 30 days of the date the set-up was confirmed and you are refunded what you paid for that service, one refund per customer. The guarantee covers hosting only. Domain registrations, renewals and transfers, and third-party products such as commercial SSL certificates and paid licences, are not refundable under it.Last updated
- Domain registration, transfer and renewal chargesEach domain extension has a yearly price for registration, transfer and renewal, shown on the FoxFolio Cloud Domains page in USD with a CAD conversion. Checkout shows the exact CAD amount, any optional privacy add-on, tax and total before you pay. Domains renew automatically unless you turn renewal off, and domain fees are paid to the registry and are not refundable.Last updated
- What happens if a payment failsIf a payment fails, FoxFolio Cloud retries the payment method on your account and contacts you. You can pay the unpaid invoice yourself at any time from Billing → My Invoices. If payment stays outstanding, a service may be suspended, but the Terms of service say FoxFolio Cloud will tell you before suspending.Last updated