Mailbox storage and upgrading to Premium Mailbox

Before you start

• An existing Standard Mailbox
• For the upgrade: access to your FoxFolio Cloud account to place an order

Applies to: Premium Mailbox, Basic Email, Cloud Hosting, WordPress Cloud, Managed WordPress.

Steps

1. Check usage

   Open the mailbox in webmail and look at its storage figure. Usage reports in the control panel refresh periodically, so webmail gives the current number.

2. Free up space

   Empty Trash and Junk, delete or save elsewhere any large attachments, and archive old folders to your computer if your mail app supports it.

3. Decide on an upgrade

   If one person still needs more room, or needs calendars and contacts that sync through the mailbox, choose Premium Mailbox for that address.

4. Order Premium Mailbox

   On the Business Email page, choose Premium Mailbox. At checkout, enter the exact existing mailbox address to upgrade, then review the annual CAD price, tax and total.

5. Connect calendars and contacts

   After the upgrade, webmail shows the calendar and contact addresses. Apple devices add them as CalDAV and CardDAV accounts; Outlook on Windows needs a separate CalDAV add-on.

Troubleshooting and common mistakes

Senders report bounces saying the mailbox is full.

Free space right away. Mail that bounced while the mailbox was full is not kept, so ask senders to resend.

The upgrade applied to the wrong address.

Open a ticket from your account with the correct address. Premium Mailbox upgrades one mailbox only.

A shared calendar feed is slow to update.

Public calendar feeds can take 12 to 24 hours to refresh. That is normal.

Related guides

• Basic Email or Premium Mailbox: which do you need?Use Basic Email when you want one 10 GB mailbox on your domain without website hosting. If you already have FoxFolio Cloud hosting, 10 GB Standard Mailboxes are included within your plan’s limits. Add Premium Mailbox only when one existing Standard Mailbox needs 50 GB of storage or calendar and contact sync; it is an annual upgrade, not a new mailbox.
• Fix storage limits for websites and mailboxesWebsites, databases and mailboxes each have their own limit. A full mailbox rejects new mail, a database can hold up to 1 GB, and and a website can stop accepting uploads if it reaches a storage limit on the service. Find what is taking space in the control panel, remove old backups, logs and large files, and consider a Premium Mailbox, or ask support about website space, if you still need more.
• Set up email in Outlook, Apple Mail, Thunderbird or a phoneAdd the account in your mail app with your full email address as the username and your mailbox password. Use IMAP server imap.stackmail.com on port 993 with SSL/TLS, and SMTP server smtp.stackmail.com on port 465 with SSL/TLS (or 587 with STARTTLS), with authentication switched on for outgoing mail. IMAP is recommended so every device sees the same messages.