Set up email in Outlook, Apple Mail, Thunderbird or a phone

Before you start

• An existing mailbox and its password
• The mail app you want to use: Outlook, Apple Mail, Thunderbird, or the mail app on iPhone or Android

Applies to: Basic Email, Premium Mailbox, Cloud Hosting, WordPress Cloud, Managed WordPress.

Server settings

Hostnames on your own domain, such as mail.yourdomain.ca, can also work once the free SSL certificate is active on the service. If your app warns about a certificate, use the stackmail.com names above.

Steps

1. Choose IMAP

   Pick IMAP unless you have a reason not to. IMAP keeps mail on the server, so your phone, laptop and webmail stay in step. POP3 downloads mail to one device.

2. Add the account

   In your app, choose to add an account and pick the manual or “other” option if it offers one, then enter your name, full email address and mailbox password.

   • Outlook: File → Add Account → Advanced options → set up manually → IMAP.
   • Apple Mail and iPhone: Add Account → Other → Add Mail Account.
   • Thunderbird: Account Settings → Add Mail Account → Configure manually.

3. Enter the incoming server

   Use imap.stackmail.com, port 993, SSL/TLS, and your full email address as the username.

4. Enter the outgoing server

   Use smtp.stackmail.com, port 465 with SSL/TLS or 587 with STARTTLS, and switch on authentication with the same username and password.

5. Test both directions

   Send a message to another address you own, and reply to it. Both messages should appear in your app and in webmail.

Troubleshooting and common mistakes

The app says the password is wrong.

Use the full email address as the username. If you are unsure of the password, set a new one in Email Accounts in the control panel.

Receiving works but sending fails.

Outgoing authentication is off, or the port and security type do not match. Use 465 with SSL/TLS or 587 with STARTTLS.

Outlook falls back to port 143 or no encryption.

Cancel and enter the settings manually. Do not use unencrypted connections.

A new mailbox cannot send many messages.

New mailboxes have a lower daily sending limit for their first week. See Fix email that is not sending or receiving.

Common questions

Related guides

• Create a mailboxOpen your service’s control panel from your FoxFolio Cloud account, select Email Accounts, type the part of the address before the @ sign, and choose Create Email Account. Replace the suggested password with your own strong one if you prefer, store it safely, and allow up to 30 minutes before the new mailbox receives mail.
• Read and send email in webmailThe simplest way into webmail is through your control panel: open Email Accounts, choose the mailbox, and select Webmail from its options. Webmail opens signed in to that mailbox. From there you can read and send mail, manage contacts, and set a signature, an out-of-office reply or a new mailbox password under Settings.
• Fix email that is not sending or receivingFirst test in webmail. If webmail works, the problem is in your mail app: use imap.stackmail.com port 993 and smtp.stackmail.com port 465 or 587 with your full email address as the username. If webmail also fails, check that the mailbox is not full, that the domain’s MX record points to mx.stackmail.com, and that sending limits have not been reached.
• Mailbox storage and upgrading to Premium MailboxStandard Mailboxes hold 10 GB. When one is full, new messages bounce back to the sender, so keep an eye on usage in webmail. To free space, empty Trash and Junk and remove large attachments. If one person needs more, order Premium Mailbox for that exact address: it raises the mailbox to 50 GB and adds calendar and contact sync, billed annually.