FoxFolio Cloud guides
Getting started and your account
Create a FoxFolio Cloud account, verify your email, secure your sign-in, reach the hosting control panel and open authenticated support tickets.
Search within getting started and your account8 guides
- Create your FoxFolio Cloud accountYou can create a FoxFolio Cloud account at account.foxfolio.cloud/register.php, or let checkout create it during your first order. Enter your real name, a working email address, your billing address and a strong password, then accept the Terms of service. The same account is used for every order, invoice, domain and support ticket.Last updated
- Verify your account email addressWhen your account asks you to verify your email address, open the verification email from FoxFolio Cloud and select its link while you are signed in or about to sign in. The link is short-lived; if it has expired, use the resend option in the banner at the top of your account area to get a new one.Last updated
- Reset a forgotten account passwordOn the FoxFolio Cloud sign-in page, choose Forgot Password?, enter the email address on your account and submit. Open the reset email and follow its link within about two hours to set a new password. FoxFolio Cloud staff never ask for your password and cannot tell you what it is.Last updated
- Secure your FoxFolio Cloud account sign-inProtect your FoxFolio Cloud account with a long, unique password stored in a password manager, and turn on two-step sign-in under Security Settings if your account offers it, saving the backup code somewhere safe. Keep the account email inbox secure too, because anyone who controls that inbox can reset your password.Last updated
- Your account area and your hosting control panelFoxFolio Cloud has two customer areas. The account area at account.foxfolio.cloud handles orders, invoices, payment methods, domains and support tickets. The hosting control panel at panel.foxfolio.cloud manages one service’s website files, databases, mailboxes, DNS records, SSL and backups. You always open the control panel from the account area.Last updated
- Open and manage a support ticketSupport tickets are for signed-in customers. Sign in at account.foxfolio.cloud, open Support → Open Ticket, choose a department, select the related service, describe the problem and submit. Replies arrive by email and in Support → Tickets. Never include passwords, card numbers or domain transfer codes in a ticket.Last updated
- Give someone billing or hosting accessThe account owner invites people under User Management in the account menu and chooses their permissions. Billing permissions cover invoices and payment methods; service permissions let a user manage services and open the hosting control panel. Give each person their own sign-in with only the access they need, and remove it when the work ends.Last updated
- Keep your account email and billing details currentUpdate your details in the account menu under Your Profile. Keep the email address working, because the Terms say notices are sent there and treated as received the day they are sent. Change a domain’s registrant contact separately under Domains, and add a billing contact if someone else should receive invoices.Last updated