What Premium Website Backups covers and how it is activated

Before you start

• An active FoxFolio Cloud hosting service for the website
• The primary domain of that hosting service, to enter at checkout

Applies to: Premium Website Backups, Cloud Hosting, WordPress Cloud, Managed WordPress.

Included tools compared with Premium Website Backups

Steps

1. Check the service is compatible

   Premium Website Backups protects a FoxFolio Cloud hosting service. It does not cover Basic Email, servers, or websites hosted elsewhere. Ask first if you are unsure.

2. Order it

   On the Premium Backups page, choose Premium Website Backups. Enter the primary domain of the hosting service in the Website domain field, review the monthly CAD price, tax and total, and pay.

3. Keep making your own backups until activation

   Protection is not instant. Keep using on-demand backups until we confirm activation.

4. Wait for confirmation

   FoxFolio activates the service by hand, normally within one business day of payment, and confirms by email or ticket when scheduled snapshots have started.

5. Ask for a restore when needed

   If you need to go back to a scheduled snapshot, open a ticket naming the service, what to restore (files, database or both) and the date and time you want.

Troubleshooting and common mistakes

You paid but have had no confirmation after one business day.

Open a ticket from your account quoting the service domain.

You entered a domain that is not your hosting service’s primary domain.

Open a ticket with the correct domain before activation, so we protect the right service.

You want to stop the subscription.

Request cancellation from the service in your account. See Cancel a service.

Related guides

• Create an on-demand backup of your websiteOpen Backup/Restore in your control panel, tick Files and Databases, and choose Create Backup. When it finishes, download the ZIP straight away: completed backups stay available in the control panel for 12 hours only. Keep the file somewhere safe outside FoxFolio Cloud, because this included tool makes a copy when you ask and does not keep a recurring off-site history.
• What you remain responsible for with backupsFoxFolio Cloud provides backup and restore tools, but you remain responsible for keeping your own independent copies of anything you cannot afford to lose. The included tools create backups on demand only. When a service ends, its data is held for 30 days and then permanently deleted, so export what you need before that. A simple routine of regular downloads, stored in two places, covers most risks.
• Restore files or a database from a backupBefore restoring anything, create and download a fresh backup of the site as it is now. Then open Backup/Restore, choose a restore mode (replace existing files, add missing files only, or restore to a temporary folder), tick Restore Databases only if you want the database replaced, and upload a ZIP made by this tool. Check the site carefully afterwards.
• Cancel a serviceYou can cancel a FoxFolio Cloud service at any time by selecting Request Cancellation on the service in your account, or by contacting support. Cancellation takes effect when FoxFolio Cloud confirms it, which it aims to do within one business day. Cancelling stops the service renewing; it does not refund unused time already paid for unless the money-back guarantee or the law applies.