What you remain responsible for with backups

Before you start

• An active FoxFolio Cloud service
• Somewhere outside FoxFolio Cloud to store copies, such as your computer and a cloud drive

Applies to: Cloud Hosting, WordPress Cloud, Managed WordPress, Basic Email, Premium Website Backups.

What the Terms of service say

Read the full wording in Your content, backups and deletion.

• Backup and restore tools are available in the control panel, and recurring off-site retention is not included unless your order says otherwise.
• These tools are not a substitute for your own independent copies.
• When a service ends, its data is kept for 30 days in case you change your mind, then permanently deleted and unrecoverable.

Steps

1. Choose a schedule

   Pick how often to download a backup based on how often the site changes: weekly for a brochure site, daily or before every big change for a shop or busy blog.

2. Download backups

   Use Create an on-demand backup and save each ZIP with the date in its name.

3. Keep two copies

   Store each backup in two separate places, for example your computer and a cloud drive, and delete very old copies you no longer need.

4. Protect email separately

   Website backups do not include mailboxes. Use a mail app with IMAP to keep a local copy of important mail, or export folders.

5. Test a restore occasionally

   Open a backup ZIP to confirm it is complete, or restore it to a temporary folder. A backup you have never checked may not be the one you need.

6. Before cancelling, export everything

   Download a final backup and copy mail before a service ends. After the 30-day hold, data cannot be recovered.

Troubleshooting and common mistakes

You deleted something and have no backup of your own.

Open a ticket quickly; we will explain what, if anything, can be recovered. Premium Website Backups customers can request a restore from a snapshot.

You cancelled by mistake.

Contact support within 30 days of the service ending; data is held for that period so the service can be restored.

Related guides

• Create an on-demand backup of your websiteOpen Backup/Restore in your control panel, tick Files and Databases, and choose Create Backup. When it finishes, download the ZIP straight away: completed backups stay available in the control panel for 12 hours only. Keep the file somewhere safe outside FoxFolio Cloud, because this included tool makes a copy when you ask and does not keep a recurring off-site history.
• What Premium Website Backups covers and how it is activatedPremium Website Backups adds scheduled, recurring snapshots for one compatible FoxFolio Cloud hosting service, including the domains and subdomains attached to it. It is billed monthly and asks for your website’s domain at checkout. FoxFolio activates it manually after payment, normally within one business day, and tells you when protection has started. Until then, use the included on-demand backup tools.
• Cancel a serviceYou can cancel a FoxFolio Cloud service at any time by selecting Request Cancellation on the service in your account, or by contacting support. Cancellation takes effect when FoxFolio Cloud confirms it, which it aims to do within one business day. Cancelling stops the service renewing; it does not refund unused time already paid for unless the money-back guarantee or the law applies.
• Move existing email to FoxFolio CloudCreate the destination mailbox first, then use the Email Migration tool in the control panel to copy messages from your old provider over IMAP. Your old mailbox keeps its copy, so there is no mail downtime. When the copy finishes, point your domain’s MX record to FoxFolio Cloud and run the migration once more to pick up anything that arrived in between.