Create a mailbox

Before you start

• An active hosting or Basic Email service
• A domain attached to that service
• Room within your plan’s mailbox limit

Applies to: Basic Email, Cloud Hosting, WordPress Cloud, Managed WordPress.

Steps

1. Open the control panel

   Sign in at account.foxfolio.cloud (opens in a new tab), open Services → My Services, select the service and choose Log in to Control Panel.

2. Open Email Accounts

   Select Email Accounts on the service overview.

3. Enter the address

   Type the part before the @ sign, for example sales for sales@yourdomain.ca, and choose Create Email Account.

4. Set the password

   A password is generated for you. You can change it to one of your own. Use a long, unique password and save it in a password manager.

   • Stored mailbox passwords cannot be viewed later. If one is lost, set a new one from Email Accounts.

5. Send a test

   Open webmail from the mailbox’s options, then send a message to and from another address you control.

Troubleshooting and common mistakes

Senders get “mailbox does not exist”.

This is normal for up to 30 minutes after creation. If it continues, check that the domain’s MX record points to mx.stackmail.com.

The control panel will not create another mailbox.

Your plan’s mailbox limit may be reached. Remove unused mailboxes or contact support.

You want an address that only forwards mail.

Create a forwarder instead of a mailbox. See Forwarders, autoresponders and aliases.

Related guides

• Read and send email in webmailThe simplest way into webmail is through your control panel: open Email Accounts, choose the mailbox, and select Webmail from its options. Webmail opens signed in to that mailbox. From there you can read and send mail, manage contacts, and set a signature, an out-of-office reply or a new mailbox password under Settings.
• Set up email in Outlook, Apple Mail, Thunderbird or a phoneAdd the account in your mail app with your full email address as the username and your mailbox password. Use IMAP server imap.stackmail.com on port 993 with SSL/TLS, and SMTP server smtp.stackmail.com on port 465 with SSL/TLS (or 587 with STARTTLS), with authentication switched on for outgoing mail. IMAP is recommended so every device sees the same messages.
• Forwarders, autoresponders and alias addressesIn the control panel, a forwarder sends mail for one address on to another address, with or without a mailbox behind it. A catch-all forwarder collects mail sent to addresses that do not exist. Autoresponders send an automatic reply at most once every eight hours per sender. Each change can take up to 30 minutes to start working.
• Open your hosting control panelSign in to your FoxFolio Cloud account at account.foxfolio.cloud, open Services → My Services, choose the hosting service, and select Log in to Control Panel. The control panel opens at panel.foxfolio.cloud already signed in to that one service, so you do not need a separate control-panel password.