Use FoxFolio Cloud email without website hosting

Before you start

• A FoxFolio Cloud account, or the details to create one at checkout
• A domain you own, one you will register at checkout, or acceptance of a FoxFolio Cloud subdomain to start
• Access to your domain’s DNS if the domain stays registered elsewhere

Applies to: Basic Email.

What Basic Email includes

• One 10 GB Standard Mailbox on the domain you choose.
• Webmail, forwarders, autoresponders, spam and virus filtering, and DKIM and DMARC tools.
• Domain and DNS controls for the service.
• No website files, FTP, databases or website-building tools. If you later need a website, buy a hosting plan.

Steps

1. Start the order

   Go to the Business Email page and choose Basic Email. Checkout opens in your FoxFolio Cloud account.

2. Choose the domain

   Pick one of the domain options: register a new domain, transfer one, use a domain you already own, or Use a FoxFolio Cloud subdomain. A domain you own is the better long-term choice for business email.

3. Review and pay

   Check the monthly CAD price, tax and total, then complete payment. The service is set up after the first payment is received.

4. Open the control panel

   In your account, open Services → My Services, select Basic Email and choose Log in to Control Panel.

5. Create the mailbox

   Open Email Accounts, enter the part before the @ sign and create it. Choose your own strong password. See Create a mailbox.

6. Connect the domain

   If the domain uses FoxFolio Cloud nameservers, mail records are set for you. If DNS stays with another provider, add the MX, SPF and DKIM records described in Connect a domain to email only.

Troubleshooting and common mistakes

Mail to the new address bounces with “mailbox does not exist”.

A new mailbox can take up to 30 minutes to start receiving. Wait, then send another test.

Mail still arrives at your old provider.

The domain’s MX record still points elsewhere, or the DNS change is still spreading. See How long DNS changes take.

You cannot find File Manager or databases.

That is expected. Basic Email includes email and DNS tools only.

Related guides

• Basic Email or Premium Mailbox: which do you need?Use Basic Email when you want one 10 GB mailbox on your domain without website hosting. If you already have FoxFolio Cloud hosting, 10 GB Standard Mailboxes are included within your plan’s limits. Add Premium Mailbox only when one existing Standard Mailbox needs 50 GB of storage or calendar and contact sync; it is an annual upgrade, not a new mailbox.
• Connect a domain to email without website hostingWith Basic Email, your domain’s email can use FoxFolio Cloud while the website stays elsewhere. Either point the domain’s nameservers to FoxFolio Cloud and re-create your website records in the control panel, or keep DNS where it is and change only the mail records: the MX record to mx.stackmail.com plus the SPF, DKIM and DMARC TXT records shown in your control panel.
• Create a mailboxOpen your service’s control panel from your FoxFolio Cloud account, select Email Accounts, type the part of the address before the @ sign, and choose Create Email Account. Replace the suggested password with your own strong one if you prefer, store it safely, and allow up to 30 minutes before the new mailbox receives mail.
• Set up email in Outlook, Apple Mail, Thunderbird or a phoneAdd the account in your mail app with your full email address as the username and your mailbox password. Use IMAP server imap.stackmail.com on port 993 with SSL/TLS, and SMTP server smtp.stackmail.com on port 465 with SSL/TLS (or 587 with STARTTLS), with authentication switched on for outgoing mail. IMAP is recommended so every device sees the same messages.