Hosting limits and what you are responsible for

Before you start

• An active hosting service, or a plan you are considering

Applies to: Cloud Hosting, WordPress Cloud, Managed WordPress.

Limits to know about

• Storage and mailboxes: each plan has storage and mailbox allowances; standard mailboxes hold 10 GB each. The control panel shows current usage.
• Databases: up to 1 GB per database; WordPress plans use one database for their one site.
• Websites: one website and one primary domain per hosting service.
• Performance: CPU, memory and bandwidth scale with visitor demand on the cloud platform, but processes that use so many resources that other customers are affected are not allowed.
• Email sending: mailboxes have daily sending limits to protect deliverability; bulk marketing should use a dedicated sending service.

Platform protections your visitors may notice

• Bot check: suspicious traffic can see a brief “verifying you’re not a robot” page. A visitor who passes it is not challenged again for about 48 hours.
• Web application firewall: requests that look like attacks are blocked, sometimes with a 403 error. If a legitimate action is blocked, FoxFolio Cloud support can review the rule.
• CDN caching: static files are cached near visitors; purge the cache in the control panel after changing them.

Your responsibilities

• Everything published, stored or sent through the service, including by people you give access to (acceptable use).
• Keeping your own copies of anything you cannot afford to lose; the included tools are not a substitute (your data).
• Your website’s own code, themes and plugins, and their licences. Managed WordPress adds scheduled maintenance as described on its page.
• Keeping account and domain contact details current so notices reach you.

Steps

1. Check your usage

   Open the control panel for the service and review disk, mailbox and database usage from the overview and the relevant tools.

2. Read the key Terms sections

   Read acceptable use, availability and support and your content, backups and deletion.

3. Set up your own backups

   Download regular backups and store them away from FoxFolio Cloud. See What you remain responsible for with backups.

4. Plan for growth

   If a site regularly needs more than a hosting plan offers, discuss a managed cloud server; see When standard hosting is a better choice than a server.

Troubleshooting and common mistakes

Visitors report a robot check page.

That is the bot protection. Most visitors pass it in seconds. If search engines or a monitoring service keep getting blocked, open a ticket.

A form or admin action returns a 403 error.

The firewall may have blocked it. Note the page, time and action, and open a ticket so the rule can be reviewed.

Storage is nearly full.

See Fix storage limits for websites and mailboxes.

Related guides

• What you remain responsible for with backupsFoxFolio Cloud provides backup and restore tools, but you remain responsible for keeping your own independent copies of anything you cannot afford to lose. The included tools create backups on demand only. When a service ends, its data is held for 30 days and then permanently deleted, so export what you need before that. A simple routine of regular downloads, stored in two places, covers most risks.
• Fix storage limits for websites and mailboxesWebsites, databases and mailboxes each have their own limit. A full mailbox rejects new mail, a database can hold up to 1 GB, and and a website can stop accepting uploads if it reaches a storage limit on the service. Find what is taking space in the control panel, remove old backups, logs and large files, and consider a Premium Mailbox, or ask support about website space, if you still need more.
• What Managed WordPress includes and excludesManaged WordPress covers one WordPress site: one reviewed installation or migration, automatic minor and security core updates, scheduled review of major core, active plugin and active theme updates, availability and security alert triage, a backup before FoxFolio-managed changes, restore coordination and authenticated support. Content, design, SEO, custom code, third-party licences and malware cleanup beyond initial triage are quoted separately.
• Keep your website, FTP and WordPress access secureUse a unique, strong password for every tool, prefer SFTP or SSH keys to plain FTP, give each person their own WordPress login with only the role they need, and remove access as soon as someone no longer needs it. Keep WordPress and its plugins updated. Passwords stored in the control panel cannot be viewed later, so keep them in a password manager.