What Managed WordPress includes and excludes

Before you start

• A Managed WordPress service, or a decision to compare it with WordPress Cloud

Applies to: Managed WordPress.

Included

• WordPress-optimized hosting for one website.
• One reviewed WordPress installation, or one migration of an existing site after a compatibility review.
• Automatic WordPress minor and security core updates.
• Scheduled review and application of major core, active plugin and active theme updates, with a pre-change backup and a basic check of pages and the WordPress dashboard afterwards.
• Availability monitoring and triage of hosting, SSL and malware alerts.
• A files-and-database backup before FoxFolio-managed changes, and coordination of a restore when covered data needs recovery.
• The platform features included with hosting: free SSL, firewall and DDoS protection, daily malware scans, caching, staging and the WordPress tools.
• Support through authenticated tickets linked to the service.

Quoted separately

Updates that fail compatibility checks are held back and you are told. If fixing them needs custom work, FoxFolio Cloud quotes before starting. Managed WordPress reduces routine risk; it cannot promise that a site will never go down or be compromised.

Managed WordPress does not include daily or off-site backup retention. For scheduled backups, see Premium Website Backups.

• Writing or editing content, design, SEO, analytics and marketing work.
• Custom PHP, JavaScript, themes, plugins, integrations or new features.
• Paid third-party licences and managing third-party accounts.
• Emergency recovery caused by abandoned or unsupported software, compromised passwords or changes made outside FoxFolio Cloud’s maintenance process.
• Malware cleanup beyond platform scanning and initial triage.
• Shop orders or other data held outside the covered website files and database.

Steps

1. Confirm it fits one site

   Managed WordPress covers one WordPress website. Each additional website needs its own service.

2. Arrange the included installation or migration

   After ordering, open a support ticket from your account saying whether you want a new installation or a migration. For a migration, read Prepare for a migration.

3. Keep your part of the work

   Keep content, product data and premium licences current, and tell FoxFolio Cloud before installing new plugins or making large changes yourself.

4. Raise requests through tickets

   Report problems and ask for help through authenticated tickets so each request is linked to the managed service.

5. Ask for a quote for anything outside scope

   Describe the work in a ticket and you will receive a quote before anything outside the included scope begins.

Troubleshooting and common mistakes

An update you expected has not been applied.

Major and plugin updates are applied in a scheduled cycle after review, and some are held back if they fail checks. Ask in a ticket for the status of a specific update.

You installed a plugin and the site broke.

Changes made outside the maintenance process can fall outside the included scope. Open a ticket straight away; restoring the pre-change state may be possible from a backup.

Common questions

Related guides

• Choose between Cloud Hosting, WordPress Cloud and Managed WordPressChoose Cloud Hosting for a non-WordPress website, a custom PHP application or a static site. Choose WordPress Cloud if you run WordPress yourself and want staging and WordPress tools. Choose Managed WordPress if you want FoxFolio Cloud to handle routine updates, monitoring and recovery checks for one WordPress site. Each plan hosts one website with one primary domain.
• Keep WordPress core, themes and plugins updatedOn WordPress Cloud you are responsible for WordPress updates: back up, test larger updates on a staging copy, then update core, plugins and themes from the WordPress dashboard or the control panel’s WordPress tools. On Managed WordPress, FoxFolio Cloud applies minor and security core updates and reviews major core, active plugin and active theme updates in a scheduled maintenance cycle.
• What to do if your website is hackedChange your passwords first, then find the damage with the malware scanner and access logs. Recover by restoring a clean backup or replacing infected files with fresh copies, update everything, and scan again. FoxFolio Cloud support helps you understand scan results and the hosting tools, but malware cleanup is not included in any plan; it can be quoted separately.
• What you remain responsible for with backupsFoxFolio Cloud provides backup and restore tools, but you remain responsible for keeping your own independent copies of anything you cannot afford to lose. The included tools create backups on demand only. When a service ends, its data is held for 30 days and then permanently deleted, so export what you need before that. A simple routine of regular downloads, stored in two places, covers most risks.